WHAT ARE MY PAYMENT OPTIONS?

Please note that all our payments are handled by Payment Service Provider Adyen. After finalizing your order, you will be redirected to Adyen for the actual payment. After the payment has been approved, you will be redirected to our shop again. You might see the name of Adyen on your bank statements.

Unfortunately it is not possible to use an Online Gift Card through our app at this point (app launching mid June).

WHAT IS A CVV/CVC CODE?

In our checkout we ask you for your Credit Card Verification Value Code (CVV or CVC) for increased security and protection against fraud.

  • Mastercard, Visa, and Discover Credit Cards, you can find this 3 digit value on the back for your card.
  • American Express has a 4 digit value found printed on the front of your card.

As required by law, we will never store your credit card's CVV or CVC code anywhere and it is discarded after transmission in the check out.

HOW DO I PURCHASE A GIFT CARD FOR THE ETNIES ONLINE STORE?

You can purchase an online gift card here. The Etnies online gift card can be ordered in any amount between € 20,- and €300,- and are sent via e-mail. The recipient of an online gift card will receive an e-mail with a gift card code, redeemable only at etnies.com

  • YOU CANNOT PURCHASE AN ONLINE GIFTCARD WITH ANOTHER GIFT CARD.
  • WE CANNOT REPLACE LOST OR STOLEN ONLINE GIFT CARDS. 
  • GIFT CARDS ARE NON-REFUNDABLE, NON-TRANSFERABLE, AND NOT REDEEMABLE FOR CASH.

WHERE DO I GO TO REDEEM AN ETNIES ONLINE GIFT CERTIFICATE?

To redeem your Etnies Online Gift Card you have to enter the code at the Billing stage of placing an order. You can paste the code at the 'Have A Gift Card?' field and hit 'Apply'. The value of the gift card will be deducted from your order total.

If the amount of your order is higher, you can use the payment method of you preference to pay the rest.

If the amount of your order is lower than the total, the leftover amount will stay on the Gift Card for a future purchase.

HOW DO I CHECK THE BALANCE OF A GIFT CARD?

You can check the balance of a gift card here. Please enter the 16 digit code in the 'check balance box' at the bottom of the page to see the remaining amount on your online giftcard.