CAN I ADJUST OR CANCEL AN ORDER?
WHY HAVEN'T I RECEIVED A CONFORMATION EMAIL OF MY PURCHASE?
WHY IS MY ORDER ON HOLD?
Unfortunately, we are unable to adjust or cancel your order, even if it has not yet been shipped. Once you place your order, it begins to go through our automated system to provide you the fastest method for receiving your order.
We apologize for any inconvenience and hope that in the majority of cases our fast processing works to your advantage.
The most common reason why customers do not receive an order confirmation is because an incorrect e-mail address has been entered or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered you e-mail address and check that the e-mail hasn't been incorrectly caught in your junk mail. Please contact Customer Service if you need the confirmation e-mail to be re-sent.
Upon placement, all our orders are automatically checked for possible credit card fraud. If your order has been flagged, it will be placed on hold until one of our customer service representatives is able to review and approve your order.
Possible reasons include:
- Missing or unclear street, street number or city names
- Credit card fraud suspicion
To prevent any further delays in processing and shipping your order, be sure to double-check your order details. If you notice anything wrong, get in touch with us as soon as possible!