HOW DO I CONTACT ETNIES ONLINE CUSTOMER SERVICE DURING HOLIDAYS?

Etnies online customer service will be closed 12/23/2019 - 1/2/2020. We will have very limited access to emails and no access to phones during this time. You will be able to place orders but please note orders WILL NOT ship until our warehouse returns to work from the holiday. Please take this into consideration if you are planning on ordering something with expedited shipping. Please expect at least a 72 hour delay in response time after we've returned from the holiday break. We have a small staff and promise we will reach out to everyone as quickly as we can! See contact information below:

• Phone: 1-877-838-6437 (toll free worldwide) or 949-900-2772 (within California)
• Email: onlinestore@Etnies.com

WHAT IS YOUR HOLIDAY RETURN POLICY?

Our return policy will remain the same, but we will be accepting returns for Christmas orders up until January 31st.

WHAT IS THE LATEST I CAN ORDER TO RECEIVE BY CHRISTMAS?

Shipping Method	Cut-Off Date
FedEx Smart Post	Sunday, December 8th
FedEx Ground	Monday, December 16th
FedEx Express	Wednesday, December 18th

As of Monday, 12/9/2019, we can no longer guarantee that FedEx SmartPost orders will arrive by Christmas. Orders placed before 9 PM (PST) on Sunday 12/8/2019 will leave our warehouse by Monday 12/9/2019, but we cannot guarantee FedEx will deliver on time due to their busy holiday schedule. Please order as early as possible for Christmas gifts! Orders placed during Christmas and New Years will not ship until our warehouse opens back up from the holiday break.

WHAT IS YOUR NEW YEARS HOLIDAY SHIPPING SCHEDULE?

We expect shipping to resume as soon as January 2nd. We ask that you use expedited shipping methods carefully during this holiday time as the expectations may not be met. We apologize for the inconvenience.