HOW DO I CONTACT ETNIES ONLINE CUSTOMER SERVICE DURING HOLIDAYS?

Etnies online customer service will be closed 12/23/2020 - 1/2/2021. We will have very limited access to emails and no access to phones during this time. You will be able to place orders but please note orders WILL NOT ship until our warehouse returns to work from the holiday. Please take this into consideration if you are planning on ordering something with expedited shipping. Please expect at least a 72 hour delay in response time after we've returned from the holiday break. We have a small staff and promise we will reach out to everyone as quickly as we can! See contact information below:

  • Phone: 1-877-838-6437 (toll free worldwide) or 949-900-2772 (within California)
  • Email: customerservice@etnies.com

WHAT IS YOUR HOLIDAY RETURN POLICY?

Our return policy will remain the same, but orders placed on November 1st, 2020  and forward can be returned up until January 31st.

WHAT IS THE LATEST I CAN ORDER TO RECEIVE BY CHRISTMAS?

Shipping Method

Cut-Off Date

BorderGuru

Monday, November 30th

FedEx Ground

Monday, December 7th

FedEx Express

Wednesday, December 14th

As of Monday, 12/7/2020, we can no longer guarantee that FedEx Ground orders will arrive by Christmas. Orders placed before 9 PM (PST) on Sunday 12/6/2020 will leave our warehouse by Monday 12/7/2020, but we cannot guarantee FedEx will deliver on time due to their busy holiday schedule. Please order as early as possible for Christmas gifts! Orders placed during Christmas and New Years will not ship until our warehouse opens back up from the holiday break.

WHAT IS YOUR NEW YEARS HOLIDAY SHIPPING SCHEDULE?

We expect shipping to resume as soon as January 2nd. We ask that you use expedited shipping methods carefully during this holiday time as the expectations may not be met. We apologize for the inconvenience.