HOW DO I CONTACT ETNIES ONLINE CUSTOMER SERVICE DURING HOLIDAYS?

etnies online customer service will be closed Thursday 11/22/2018 with limited hours on Friday 11/23/2018. We will also be closed 12/22/2018 - 12/26/2018 and 12/31/2018 - 1/1/2019. If no one is available to answer at that time please leave a message and we will return your call as quickly as possible. You may also email online customer service and we will do our best to return your inquiry within 48 business hours. Our business hours are from 9:00 AM - 5:00 PM. See contact information below:

  • Phone: 1-877-838-6437 (toll free worldwide) or 949-900-2772 (within California)
  • Email: onlinestore@etnies.com

WHAT ARE YOUR HOLIDAY HOURS?

etnies offices and warehouse will be closed 11/22/2018 with limited hours on 11/23/2018. We will also be closed 12/22/2018 - 12/26/2018 and 12/31/2018 - 1/1/2019. You will be able to place orders but please note orders WILL NOT ship until our warehouse returns to work from the holiday. Please take this into consideration if you are planning on ordering something with expedited shipping.

WHAT IS YOUR HOLIDAY RETURN POLICY?

We will be accepting returns for Christmas orders up until January 31st. Please follow the return instructions on your invoice.

WHAT IS THE LATEST I CAN ORDER TO RECEIVE BY CHRISTMAS?

Shipping Method

Cut-Off Date

FedEx Smart Post

Sunday, December 9th

FedEx Ground

Sunday, December 16th

FedEx 2Day

Wednesday, December 19th

As of Sunday, 12/9/2018, we can no longer guarantee that FedEx Ground and FedEx SmartPost orders will arrive by Christmas. Orders placed before 9 PM (PST) on Sunday 12/9/2018 will leave our warehouse by Monday 12/10/2018, but we cannot guarantee FedEx will deliver on time due to their busy holiday schedule. This includes FedEx Express orders as well. Please order as early as possible for Christmas gifts! Orders placed during Christmas and New Years will not ship until our warehouse opens back up from the holiday break.

WHAT IS YOUR NEW YEARS HOLIDAY SHIPPING SCHEDULE?

We expect shipping to resume as soon as January 2nd. We ask that you use expedited shipping methods carefully during this holiday time as the expectations may not be met. We apologize for the inconvenience.