DO YOU HAVE VEGAN STYLE SHOES?
Etnies offers vegan style footwear for Men and Women. Please see current collection here.
WHERE DO I GO TO REDEEM AN ETNIES ONLINE GIFT CERTIFICATE?
To redeem your online gift certificate, have your gift certificate code that was emailed to you ready. You can enter that code in the billing section of checkout which will deduct from your total purchase. You will need to pay the difference on the order if there is any. You may check your balance on our website or in the billing section as well. Please note the "COUPON" code section is different from the "GIFT CARD" code section. Your gift card code will not work if entered in the coupon code section. The gift card code section will be directly under where you'll enter your email address during checkout. If you have any trouble or issues applying your gift card, please contact us BEFORE submitting your order. Unfortunately you can't redeem Online Gift Cards through our app at this point.
WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL OF MY PURCHASE?
The most common reason is an incorrect e-mail address has been entered or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered your e-mail address in your account information and check that the e-mail hasn't been caught in your junk mail filter. Please contact Customer Service if you need a confirmation e-mail to be re-sent.
DOES THE COLOR OF THE PRODUCT MATCH EXACTLY THE PHOTO ON THE WEBSITE?
It is possible that the color on the photo is slightly different than the original color of the product. This is possible because not everybody has the same color settings on their computer. Please take into consideration your screen resolution settings on your computer.
WHEN WILL NEW STYLES OF ETNIES PRODUCT AVAILABLE?
We release new offering of product about 4 times a year. Not all product will carry over into the next season. We do special releases throughout the year as well. You can sign up for our newsletter to keep up with what is going on with etnies. Unfortunately we are unable to supply you with product that is several years old. Product you see on the website is everything we have in inventory.
HOW CAN I GET STICKERS?
Please send $2.00 USD and self addressed stamp envelope to the address below. Please allow 4-6 weeks for delivery.
Attn: Etnies Online Store
26921 Fuerte Drive
Lake Forest, CA 92630
HOW CAN I CLEAN MY SHOES?
Your shoes are made up of many different materials and bonding agents. These materials and bonding agents are not intended to be submerged in water, which may compromise their integrity. We do not recommend that you wash your shoes in the washing machine, which may cause your shoes to lose their original shape. Drying your shoes in the dryer is also not recommended, as it will lessen the effect of the bonding agents that hold your shoes together, causing components to separate from each other (upper separation from outsole). Please use a soft bristle to gently brush suede or nubuck. A soft soap product on a clean cloth can remove spots. Dry away from direct heat. Do not soak in immerse in water. Suede looks best when brushed. Although special suede brushes are available, a clean toothbrush will work just as well. Shoes damaged while cleaning are not covered under warranty.